> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getsite.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Account & billing

> Sign-up, credits, plans, invoices, branding, notifications, cancel, delete.

Your account is at [app.getsite.ai/account](https://app.getsite.ai/account).

## Sign up and sign in

Register with an email and a password of at least 8 characters, or **Continue with Google**. Every new account gets 60 bonus credits. Verifying your email adds 10 more; Google accounts are verified automatically. Accounts created from India or Brazil, or with the email of a deleted account, do not receive free credits.

Password reset links are valid for one hour. Google-only accounts have no password; a password sign-in fails with *Invalid credentials*. Use **Continue with Google**, or set a password through **Forgot password?**.

## Credits

Credits pay for AI work. Two pools:

| Pool | Comes from | Expires |
| - | - | - |
| **Monthly** | Your plan. Reset to the plan amount on each renewal | Yes, unused credits do not roll over |
| **Bonus** | Sign-up, email verification, purchased packages, rewards | Never |

Monthly credits are spent first. Yearly subscribers receive their monthly credits month by month, not all at once.

**Top up** buys bonus credits as a one-time purchase:

| Credits | Price |
| - | - |
| 100 | \$20 |
| 250 | \$40 |
| 500 | \$70 |
| 1,000 | \$120 |

**Credit History** on the account page lists every grant and charge. What each action costs is on the [pricing page](/pricing/plans#credit-costs).

### Earn credits

| | Credits | How |
| - | - | - |
| Verify your email | 10 | Automatic |
| Written testimonial | 50 | Share a testimonial in the app; granted when approved |
| Video testimonial | 200 | Record up to 2 minutes in the app; granted when approved |
| Capterra review | 50 | Review GetSite on Capterra, then email [hello@getsite.ai](mailto:hello@getsite.ai) |
| Feedback call | 200 | Book through the **Free credits** dialog, then email support |
| YouTube review | 300 | Email support with the link |

## Plans

[app.getsite.ai/plans](https://app.getsite.ai/plans). Maker $10, Developer $40, Agency \$160 per month; yearly billing is 30% off. See [Pricing](/pricing/plans).

**Changing plan**, up or down, or between monthly and yearly, takes effect immediately. Upgrades charge the prorated difference right away; when that invoice is paid your monthly balance is reset to the new plan's amount. Leftover monthly credits from the old plan are not carried over; bonus credits are untouched. Downgrading does not delete sites or domains above the new limit; you cannot add more until you are under it.

Within 24 hours of signing up, the app shows a welcome offer: upgrade before it ends and every renewal grants 50% more monthly credits.

## Billing

Payments go through Lemon Squeezy. **Manage billing & invoices** opens the Lemon Squeezy portal for invoices, receipts and card changes. The **Orders** table on the account page is a summary.

If a renewal fails, the plan shows **Past Due**. Your sites stay live and your credits are untouched while you get reminder emails on days 0, 3 and 7. Update the card from the link in those emails or from **Manage billing & invoices**; once the charge goes through the plan is active again and nothing else changes. If the payment never goes through, the subscription ends: publishing stops, and monthly credits are removed once it is marked expired. Pick a plan again from **Upgrade your plan** on the account page to start a new subscription with fresh monthly credits.

## Cancel

**Cancel subscription** keeps your plan until the end of the paid period. You are not charged again. Then the account drops to Free: one site, no publishing, no custom domains. Monthly credits are zeroed, bonus credits stay, and sites that are already live stay online.

To undo a cancellation before the period ends, resume the subscription from **Manage billing & invoices**; the in-app **Resubscribe** button only opens the plans page, where your plan shows as **Current Plan**. After the period ends, pick any plan from the plans page to start a new subscription.

A Past Due plan cannot be cancelled in the app; cancel it from **Manage billing & invoices**.

## Delete account

**Delete account** asks you to type your email. Cancel your subscription first; deletion is blocked while one can still renew, including a Past Due one. Deleting takes every site offline, revokes API keys and closes the account. It cannot be reopened, and the same email does not get free credits again.

## Email preferences

| | |
| - | - |
| **Notifications** | Uptime alerts, domain renewal and transfer reminders, visit milestones, the weekly traffic digest, and the warning before an unlinked free subdomain is removed |
| **Newsletter** | Product updates and promotions |

Both can also be switched off from the unsubscribe link at the bottom of those emails.

## Branding

[app.getsite.ai/account/branding](https://app.getsite.ai/account/branding) stores a brand kit: name, tagline, logo, favicon, a color scheme or custom primary, secondary and accent colors, heading and body fonts, a description of your brand voice, and social links.

The builder asks whether to apply it when you create a site. Email campaigns have a **Use branding** switch.

## API keys

Agency plan. See [REST API](/developers/api).


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