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Overview

GetSite provides comprehensive support and resources to help you make the most of the platform. Whether you need assistance with a specific feature, want to learn more about website creation, or need technical help, we offer various support channels and educational resources to meet your needs.

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Support Channels

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In-app Chat Support

The easiest way to get help directly within the application:

  • Availability: Available during business hours
  • Access: Click the chat icon in the bottom-right corner of any page
  • Best for: Quick questions, feature guidance, and troubleshooting
  • Response time: Typically within minutes during business hours
1

Access Chat Support

Click on the chat bubble icon in the bottom right corner of any page in the app.

2

Start a Conversation

Type your question or describe your issue in detail.

3

Provide Information

Be ready to provide specific details about your issue if requested.

4

Follow Instructions

Follow any troubleshooting steps provided by the support agent.

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Email Support

For more complex issues or detailed questions:

  • Email Address: hello@getsite.ai
  • Best for: Detailed questions, account-specific issues, and feature requests
  • Response time: 24-48 hours on business days

Priority Support

Developer and Agency plan subscribers receive priority email support with faster response times.

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Documentation

Comprehensive documentation for self-service support:

  • Access: You’re reading it right now!
  • URL: docs.getsite.ai
  • Best for: Learning how features work, following step-by-step guides

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Feedback System

Submit suggestions and feedback through our dedicated system:

  • URL: feedback.getsite.ai
  • Best for: Feature requests, improvement suggestions, and general feedback
  • Voting: Vote on existing suggestions to help prioritize developments

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Learning Resources

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Getting Started Guides

Comprehensive guides for new users:

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Tutorial Videos

Video tutorials for visual learners:

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Blog

Regular articles covering tips, best practices, and feature updates:

  • URL: blog.getsite.ai
  • Content: Case studies, tutorials, industry insights, and product updates

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Status Page

Check the operational status of GetSite services:

  • URL: Status Page
  • Features: Current system status, incident history, and subscription options for service alerts

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Changelog

Stay updated on the latest feature releases and improvements:

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Community Resources

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Telegram Community

Connect with other GetSite users:

  • URL: t.me/getsiteai
  • Features: Peer support, tips sharing, networking opportunities

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Social Media Channels

Follow morion4000 on social platforms:

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How to Report Issues

When reporting issues, please include the following information for faster resolution:

  1. Detailed Description: Clearly describe what happened
  2. Steps to Reproduce: List the exact steps that led to the issue
  3. Expected vs. Actual Result: Explain what you expected and what actually happened
  4. Screenshots/Videos: Visual evidence helps tremendously
  5. Browser & Device: Specify your browser, version, and device type
  6. Account Information: Your username or email address
  7. Website/Form URL: Link to the specific website or form (if applicable)
  8. Error Messages: Include any error messages you received

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Frequently Asked Support Topics

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Support Hours

Our support team is available during the following hours:

  • Chat Support: Monday-Friday, 9 AM - 5 PM Eastern Time
  • Email Support: Monitored 24/7, with responses during business hours
  • Holiday Schedule: Reduced support during major holidays (announced in advance)

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Self-Help Tips

Before contacting support, try these troubleshooting steps:

  1. Refresh the page: Simple but often effective
  2. Clear browser cache: Resolves many display and functionality issues
  3. Try a different browser: Helps identify browser-specific problems
  4. Check status page: See if there’s a known system issue
  5. Search documentation: Your question may already be answered
  6. Try incognito/private browsing: Rules out extension conflicts