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Overview

GetSite provides comprehensive support and resources to help you make the most of the platform. Whether you need assistance with a specific feature, want to learn more about website creation, or need technical help, we offer various support channels and educational resources to meet your needs.

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Support Channels

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In-app Chat Support

The easiest way to get help directly within the application:
  • Availability: Available during business hours
  • Access: Click the chat icon in the bottom-right corner of any page
  • Best for: Quick questions, feature guidance, and troubleshooting
  • Response time: Typically within minutes during business hours
1

Access Chat Support

Click on the chat bubble icon in the bottom right corner of any page in the app.
2

Start a Conversation

Type your question or describe your issue in detail.
3

Provide Information

Be ready to provide specific details about your issue if requested.
4

Follow Instructions

Follow any troubleshooting steps provided by the support agent.

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Email Support

For more complex issues or detailed questions:
  • Email Address: hello@getsite.ai
  • Best for: Detailed questions, account-specific issues, and feature requests
  • Response time: 24-48 hours on business days

Priority Support

Developer and Agency plan subscribers receive priority email support with faster response times.

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Documentation

Comprehensive documentation for self-service support:
  • Access: You’re reading it right now!
  • URL: docs.getsite.ai
  • Best for: Learning how features work, following step-by-step guides

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Feedback System

Submit suggestions and feedback through our dedicated system:
  • URL: feedback.getsite.ai
  • Best for: Feature requests, improvement suggestions, and general feedback
  • Voting: Vote on existing suggestions to help prioritize developments

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Learning Resources

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Getting Started Guides

Comprehensive guides for new users:

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Tutorial Videos

Video tutorials for visual learners:

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Blog

Regular articles covering tips, best practices, and feature updates:
  • URL: blog.getsite.ai
  • Content: Case studies, tutorials, industry insights, and product updates

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Status Page

Check the operational status of GetSite services:
  • URL: Status Page
  • Features: Current system status, incident history, and subscription options for service alerts

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Changelog

Stay updated on the latest feature releases and improvements:

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Community Resources

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Telegram Community

Connect with other GetSite users:
  • URL: t.me/getsiteai
  • Features: Peer support, tips sharing, networking opportunities

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Social Media Channels

Follow morion4000 on social platforms:

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How to Report Issues

When reporting issues, please include the following information for faster resolution:
  1. Detailed Description: Clearly describe what happened
  2. Steps to Reproduce: List the exact steps that led to the issue
  3. Expected vs. Actual Result: Explain what you expected and what actually happened
  4. Screenshots/Videos: Visual evidence helps tremendously
  5. Browser & Device: Specify your browser, version, and device type
  6. Account Information: Your username or email address
  7. Website/Form URL: Link to the specific website or form (if applicable)
  8. Error Messages: Include any error messages you received

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Frequently Asked Support Topics

For billing questions or issues, please email billing@getsite.ai with your account details and specific concern. Our billing team typically responds within one business day.
If you’re having trouble accessing your account, try resetting your password. If issues persist, contact support with your username and detailed description of the problem.
Domain configuration questions are best handled through email support, as they often require specific technical details about your domain and DNS settings.
For problems with the website editor, try clearing your browser cache first. If issues persist, provide screenshots and browser details to support.
When reporting form issues, include the form ID (found in your forms dashboard) and any error messages received by you or form users.

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Support Hours

Our support team is available during the following hours:
  • Chat Support: Monday-Friday, 9 AM - 5 PM Eastern Time
  • Email Support: Monitored 24/7, with responses during business hours
  • Holiday Schedule: Reduced support during major holidays (announced in advance)

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Self-Help Tips

Before contacting support, try these troubleshooting steps:
  1. Refresh the page: Simple but often effective
  2. Clear browser cache: Resolves many display and functionality issues
  3. Try a different browser: Helps identify browser-specific problems
  4. Check status page: See if there’s a known system issue
  5. Search documentation: Your question may already be answered
  6. Try incognito/private browsing: Rules out extension conflicts
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