Support and Resources
How to get help and find additional resources for GetSite
Overview
GetSite provides comprehensive support and resources to help you make the most of the platform. Whether you need assistance with a specific feature, want to learn more about website creation, or need technical help, we offer various support channels and educational resources to meet your needs.
Support Channels
In-app Chat Support
The easiest way to get help directly within the application:
- Availability: Available during business hours
- Access: Click the chat icon in the bottom-right corner of any page
- Best for: Quick questions, feature guidance, and troubleshooting
- Response time: Typically within minutes during business hours
Access Chat Support
Click on the chat bubble icon in the bottom right corner of any page in the app.
Start a Conversation
Type your question or describe your issue in detail.
Provide Information
Be ready to provide specific details about your issue if requested.
Follow Instructions
Follow any troubleshooting steps provided by the support agent.
Email Support
For more complex issues or detailed questions:
- Email Address: hello@getsite.ai
- Best for: Detailed questions, account-specific issues, and feature requests
- Response time: 24-48 hours on business days
Priority Support
Developer and Agency plan subscribers receive priority email support with faster response times.
Documentation
Comprehensive documentation for self-service support:
- Access: You’re reading it right now!
- URL: docs.getsite.ai
- Best for: Learning how features work, following step-by-step guides
Feedback System
Submit suggestions and feedback through our dedicated system:
- URL: feedback.getsite.ai
- Best for: Feature requests, improvement suggestions, and general feedback
- Voting: Vote on existing suggestions to help prioritize developments
Learning Resources
Getting Started Guides
Comprehensive guides for new users:
Tutorial Videos
Video tutorials for visual learners:
- YouTube Channel: Morion4000 YouTube Channel
- In-app Tutorials: Available through the Help menu in the dashboard
Blog
Regular articles covering tips, best practices, and feature updates:
- URL: blog.getsite.ai
- Content: Case studies, tutorials, industry insights, and product updates
Status Page
Check the operational status of GetSite services:
- URL: Status Page
- Features: Current system status, incident history, and subscription options for service alerts
Changelog
Stay updated on the latest feature releases and improvements:
- URL: getsite.ai/changelog
- Content: Detailed release notes for all updates to the platform
Community Resources
Telegram Community
Connect with other GetSite users:
- URL: t.me/getsiteai
- Features: Peer support, tips sharing, networking opportunities
Social Media Channels
Follow morion4000 on social platforms:
- Twitter: @morion4000
How to Report Issues
When reporting issues, please include the following information for faster resolution:
- Detailed Description: Clearly describe what happened
- Steps to Reproduce: List the exact steps that led to the issue
- Expected vs. Actual Result: Explain what you expected and what actually happened
- Screenshots/Videos: Visual evidence helps tremendously
- Browser & Device: Specify your browser, version, and device type
- Account Information: Your username or email address
- Website/Form URL: Link to the specific website or form (if applicable)
- Error Messages: Include any error messages you received
Frequently Asked Support Topics
Billing and Subscription Issues
Billing and Subscription Issues
For billing questions or issues, please email billing@getsite.ai with your account details and specific concern. Our billing team typically responds within one business day.
Account Access Problems
Account Access Problems
If you’re having trouble accessing your account, try resetting your password. If issues persist, contact support with your username and detailed description of the problem.
Domain Configuration Help
Domain Configuration Help
Domain configuration questions are best handled through email support, as they often require specific technical details about your domain and DNS settings.
Website Editor Issues
Website Editor Issues
For problems with the website editor, try clearing your browser cache first. If issues persist, provide screenshots and browser details to support.
Form Submission Problems
Form Submission Problems
When reporting form issues, include the form ID (found in your forms dashboard) and any error messages received by you or form users.
Support Hours
Our support team is available during the following hours:
- Chat Support: Monday-Friday, 9 AM - 5 PM Eastern Time
- Email Support: Monitored 24/7, with responses during business hours
- Holiday Schedule: Reduced support during major holidays (announced in advance)
Self-Help Tips
Before contacting support, try these troubleshooting steps:
- Refresh the page: Simple but often effective
- Clear browser cache: Resolves many display and functionality issues
- Try a different browser: Helps identify browser-specific problems
- Check status page: See if there’s a known system issue
- Search documentation: Your question may already be answered
- Try incognito/private browsing: Rules out extension conflicts
Related Information
- Account Management - Manage your account settings
- FAQ - Frequently asked questions about GetSite
- Integration Capabilities - Learn about platform integrations