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General Questions

GetSite is a comprehensive website creation and management platform that allows users to easily build, customize, and maintain websites. The platform provides an intuitive interface for website creation, domain management, asset handling, and various other web development tools.
No technical skills are required to use GetSite! The platform is designed to be user-friendly for everyone, from beginners to experienced developers. Our AI-powered tools and intuitive interface make it easy to create professional websites without coding knowledge.
GetSite can be used to create virtually any type of website, including: - Personal portfolios - Business websites - Landing pages - Blogs - Professional services sites - Online resumes - Event websites - Non-profit organizations - Educational resources Our platform is flexible and can accommodate a wide range of website purposes and designs.
GetSite stands out from other website builders through: 1. AI-Powered Creation: Simply describe what you want, and our AI creates your website 2. Flexibility & Customization: Powerful editing capabilities for both beginners and experts 3. Comprehensive Solution: Website creation, domains, forms, and tools all in one platform 4. Credits System: Pay for what you use with transparent pricing 5. Integrated AI Assistant: Get help directly within the platform 6. Modern Design Focus: All sites are responsive and follow current design trends 7. No Hidden Limitations: Export your site’s code if needed (with appropriate plan)
While GetSite can create websites with basic e-commerce functionality through integrations with payment processors, it is not primarily designed for complex e-commerce operations. For simple online stores with a few products, GetSite can be sufficient. For larger stores with extensive inventory management needs, you might want to consider a dedicated e-commerce platform.

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Account and Pricing

Signing up for GetSite is easy: 1. Visit app.getsite.ai/register 2. Enter your email address or sign up with Google 3. Choose a password (if using email signup) 4. Verify your email address 5. Complete your profile information After signing up, you’ll have access to the platform and can start creating websites immediately.
GetSite offers four main subscription plans: - Free Plan: 0/month−Limitedaccesstobasicfeatures−∗∗MakerPlan∗∗:0/month - Limited access to basic features - **Maker Plan**: 10/month (or 84/year)−100monthlycredits,idealforindividualcreators−∗∗DeveloperPlan∗∗:84/year) - 100 monthly credits, ideal for individual creators - **Developer Plan**: 40/month (or 336/year)−500monthlycredits,perfectforprofessionaldevelopers−∗∗AgencyPlan∗∗:336/year) - 500 monthly credits, perfect for professional developers - **Agency Plan**: 160/month (or $1,344/year) - 2,500 monthly credits, designed for agencies For detailed information about each plan’s features, visit our Pricing Plans page.
Credits are the currency used within GetSite for various operations: - Creating a website: 10 credits - Editing a website: 10 credits - Editing a section: 5 credits - Generating images: 1-5 credits depending on quality - Other operations: Vary in credit cost Each subscription plan includes a monthly allocation of credits. When you perform credit-consuming actions, credits are deducted from your balance. Credits are replenished at the start of each billing cycle. For more details, see our Credits System documentation.
Yes! GetSite offers a Free plan that allows you to explore the platform’s basic features. Additionally, all new accounts receive a bonus of 15 credits upon registration, which you can use to create and edit websites to get a feel for the platform before committing to a paid plan.
To change your subscription plan: 1. Log in to your GetSite account 2. Navigate to Account Settings 3. Select the “Subscription” tab 4. Click “Change Plan” 5. Select your desired plan 6. Confirm the change When upgrading, you’ll receive a prorated amount of credits immediately. When downgrading, the change will take effect at the start of your next billing cycle.
Yes, you can cancel your subscription at any time. To cancel: 1. Log in to your GetSite account 2. Navigate to Account Settings 3. Select the “Subscription” tab 4. Click “Cancel Subscription” 5. Follow the prompts to complete the cancellation After cancellation, you’ll maintain access to your plan’s features until the end of your current billing period, after which your account will revert to the Free plan.

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Website Creation

There are several ways to create a website with GetSite: 1. Prompt-Based Creation: Describe your website and let AI generate it 2. AI Chat-Based Creation: Have a conversation with our AI assistant 3. Upload an Existing Website: Import and enhance an existing website 4. Template-Based Creation: Start with a pre-designed template For detailed instructions, see our How to Create a Website guide.
With GetSite, you can have a basic website up and running in as little as 5-10 minutes. The AI-powered generation takes just 1-2 minutes to create your initial website based on your description. Additional time may be needed for customization, adding content, and fine-tuning to perfectly match your vision.
Absolutely! After your website is created, you can make unlimited edits using our intuitive editor. You can modify text, images, layouts, colors, and other elements. Each major edit (site-wide changes) costs 10 credits, while section edits cost 5 credits. The Website Editor provides both visual editing capabilities and direct code access for advanced users.
If you’re not satisfied with the initial website generated by GetSite, you have several options: 1. Edit the website to better match your vision 2. Try creating a new website with a more detailed prompt 3. Use the AI chat to discuss your specific needs and generate a new site 4. Start from a template instead of using AI generation We recommend providing as much detail as possible in your prompt for the best results.
Yes, you can upload and use your own images and content on your GetSite website. Our Asset Management feature allows you to upload, organize, and manage all your digital assets. You can also generate new images using our AI image generation tools if you don’t have suitable images available.

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Domains and Publishing

No, you don’t need to purchase a domain to publish your website. GetSite offers free subdomains on getsite.online (e.g., yourbusiness.getsite.online) that you can use immediately. However, for a more professional appearance, we recommend purchasing your own domain. You can either: 1. Buy a domain directly through GetSite 2. Transfer an existing domain to GetSite 3. Link an externally managed domain to your GetSite website
To connect your own domain to your GetSite website, you can: 1. Purchase a domain through GetSite: Navigate to app.getsite.ai/domains/buy and follow the steps to purchase and automatically connect your domain. 2. Transfer your domain to GetSite: Go to app.getsite.ai/domains/transfer and follow the transfer process. 3. Link an external domain: Navigate to app.getsite.ai/domains/link and follow the instructions to add the necessary DNS records at your domain registrar. For detailed instructions, see our Domain Management Workflow guide.
After making domain changes: - Free subdomains: Usually available instantly or within a few minutes - Newly purchased domains: Typically available within 24-48 hours - Domain transfers: Can take 5-7 days to complete - External domain linking: DNS propagation typically takes 24-48 hours These timeframes are approximate and can vary based on various factors including domain registrars and DNS providers.
Yes, you can create and use subdomains with your domain on GetSite. This is useful for creating separate sections of your website or multiple websites under the same main domain. For example, you could have blog.yourdomain.com, shop.yourdomain.com, etc. To set up subdomains, you’ll need to configure the appropriate DNS records at your domain registrar or through GetSite’s domain management if your domain is registered/transferred here.
Yes, GetSite automatically provides SSL certificates for all websites, ensuring secure HTTPS connections. This applies to both free GetSite subdomains and custom domains connected to your websites. The SSL certificates are managed automatically, so you don’t need to worry about installation, renewal, or configuration.

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Forms and Data

To add a contact form to your website: 1. Navigate to app.getsite.ai/forms 2. Click “Create New Form” 3. Select “Contact Form” as the form type 4. Configure the form fields and settings 5. Save the form and get the embed code 6. Use the Website Editor to add the form to your website Alternatively, many website templates already include pre-built contact forms that you can customize. For detailed instructions, see our Form Management Workflow guide.
Form submissions are: 1. Stored securely in your GetSite account, accessible through the Forms dashboard 2. Sent via email to the address(es) you’ve configured in the form settings 3. Available for export in various formats (CSV, Excel, etc.) 4. Optionally sent to integrated third-party systems (if configured) You can view all submissions by navigating to app.getsite.ai/forms and selecting the specific form.
GetSite provides several spam protection mechanisms for forms: 1. reCAPTCHA: Add Google reCAPTCHA to prevent automated submissions 2. Email Validation: Verify email addresses to prevent fake submissions 3. Honeypot Fields: Hidden fields to catch bot submissions 4. Rate Limiting: Prevent multiple submissions in short periods These settings can be configured when creating or editing a form in the “Spam Protection” section.
Yes, you can export form data in various formats: - CSV format (comma-separated values) - Excel format (XLSX) - PDF format - JSON format To export form data, navigate to your Forms dashboard, select the specific form, and click the “Export” button. You can choose to export all submissions or filter by date range or other criteria before exporting.
Yes, GetSite forms can be integrated with various third-party systems: - Email marketing platforms (Mailchimp, ConvertKit, etc.) - CRM systems (Salesforce, HubSpot, etc.) - Google Sheets - Zapier (connecting to thousands of other apps) - Custom webhooks These integrations allow form submissions to automatically flow into your existing workflows and systems.

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Technical Questions

Yes, all websites created with GetSite are automatically responsive and mobile-friendly. The platform ensures that your website looks great and functions properly on all devices, including smartphones, tablets, laptops, and desktop computers. You can preview how your website looks on different device sizes using the responsive preview feature in the Website Editor.
Yes, you can access and edit your website’s code through the Website Editor’s code editing mode. This allows you to make advanced customizations beyond what’s available in the visual editor. Additionally, users on the Developer and Agency plans (or Maker plan with the Download Website Package add-on) can export their entire website’s code for use outside the GetSite platform.
GetSite websites are optimized for performance with: - Efficient code generation - Automatic image optimization - Modern web technologies - Content delivery network integration - Server-side caching These optimizations ensure fast loading times across devices and locations. For additional performance enhancements, you can integrate with third-party CDN services through our Integration Capabilities.
Yes, you can add custom JavaScript and CSS to your GetSite website through the Website Editor’s code editing mode. This allows you to implement custom functionality, animations, styles, and integrations beyond the standard features provided by the platform. For best practices on adding custom code, refer to the documentation for the Website Editor.
Yes, GetSite websites follow SEO best practices by default: - Clean, semantic HTML structure - Customizable page titles and meta descriptions - Proper heading hierarchy - Automatic sitemap generation - Mobile-friendly responsive design - Fast loading speeds - SSL security (HTTPS) Additionally, the Metadata Tool in our Tools Suite provides advanced SEO optimization capabilities.

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Account Management

To change your password: 1. Log in to your GetSite account 2. Navigate to Account Settings 3. Click on the “Security” tab 4. Select “Change Password” 5. Enter your current password 6. Enter and confirm your new password 7. Click “Update Password” For security reasons, make sure to choose a strong, unique password.
Multiple user access depends on your subscription plan: - Free Plan: 1 user only - Maker Plan: 1 user only - Developer Plan: Up to 3 users
  • Agency Plan: Unlimited users To add users (on eligible plans): 1. Navigate to Account Settings 2. Select the “Team” tab 3. Click “Add User” 4. Enter the user’s email address and set their permissions 5. The user will receive an invitation email
To delete your GetSite account: 1. Log in to your account 2. Navigate to Account Settings 3. Scroll to the bottom and click “Delete Account” 4. Read the information about what happens when you delete your account 5. If desired, export your data before proceeding 6. Enter your password to confirm 7. Click “Permanently Delete Account” Important: Account deletion is permanent and cannot be undone. All websites, domains, forms, and assets associated with your account will be deleted.
If you run out of credits: 1. Existing websites will continue to function normally 2. You won’t be able to create new websites or make major edits 3. You’ll need to wait for your next billing cycle for credits to replenish 4. Alternatively, you can purchase additional credit packages To avoid running out of credits, monitor your credit usage in your account dashboard and consider upgrading to a higher plan if you consistently need more credits than your current plan provides.
Yes, GetSite takes data security seriously: - All websites use SSL encryption (HTTPS) - Data is stored in secure, redundant cloud infrastructure - Regular security audits and updates - User authentication follows industry best practices - Form submissions are encrypted - Personal data is handled in compliance with privacy regulations For more information, review our Privacy Policy and Terms of Service.

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Still have questions?

If your question isn’t answered here, please reach out to our support team: We’re here to help you make the most of your GetSite experience!
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