Resources
Frequently Asked Questions
Answers to common questions about GetSite
General Questions
What is GetSite?
What is GetSite?
GetSite is a comprehensive website creation and management platform that
allows users to easily build, customize, and maintain websites. The platform
provides an intuitive interface for website creation, domain management,
asset handling, and various other web development tools.
Do I need technical skills to use GetSite?
Do I need technical skills to use GetSite?
No technical skills are required to use GetSite! The platform is designed to
be user-friendly for everyone, from beginners to experienced developers. Our
AI-powered tools and intuitive interface make it easy to create professional
websites without coding knowledge.
What kinds of websites can I create with GetSite?
What kinds of websites can I create with GetSite?
GetSite can be used to create virtually any type of website, including: -
Personal portfolios - Business websites - Landing pages - Blogs -
Professional services sites - Online resumes - Event websites - Non-profit
organizations - Educational resources Our platform is flexible and can
accommodate a wide range of website purposes and designs.
How is GetSite different from other website builders?
How is GetSite different from other website builders?
GetSite stands out from other website builders through: 1. AI-Powered
Creation: Simply describe what you want, and our AI creates your website
2. Flexibility & Customization: Powerful editing capabilities for both
beginners and experts 3. Comprehensive Solution: Website creation,
domains, forms, and tools all in one platform 4. Credits System: Pay for
what you use with transparent pricing 5. Integrated AI Assistant: Get
help directly within the platform 6. Modern Design Focus: All sites are
responsive and follow current design trends 7. No Hidden Limitations:
Export your site’s code if needed (with appropriate plan)
Is GetSite suitable for e-commerce websites?
Is GetSite suitable for e-commerce websites?
While GetSite can create websites with basic e-commerce functionality
through integrations with payment processors, it is not primarily designed
for complex e-commerce operations. For simple online stores with a few
products, GetSite can be sufficient. For larger stores with extensive
inventory management needs, you might want to consider a dedicated
e-commerce platform.
Account and Pricing
How do I sign up for GetSite?
How do I sign up for GetSite?
Signing up for GetSite is easy: 1. Visit
app.getsite.ai/register 2. Enter your
email address or sign up with Google 3. Choose a password (if using email
signup) 4. Verify your email address 5. Complete your profile information
After signing up, you’ll have access to the platform and can start creating
websites immediately.
What plans does GetSite offer?
What plans does GetSite offer?
GetSite offers four main subscription plans: - Free Plan: 10/month (or 40/month (or 160/month (or $1,344/year) - 2,500 monthly
credits, designed for agencies For detailed information about each plan’s
features, visit our Pricing Plans page.
What are credits and how do they work?
What are credits and how do they work?
Credits are the currency used within GetSite for various operations: -
Creating a website: 10 credits - Editing a website: 10 credits - Editing a
section: 5 credits - Generating images: 1-5 credits depending on quality -
Other operations: Vary in credit cost Each subscription plan includes a
monthly allocation of credits. When you perform credit-consuming actions,
credits are deducted from your balance. Credits are replenished at the start
of each billing cycle. For more details, see our Credits
System documentation.
Can I try GetSite before purchasing a plan?
Can I try GetSite before purchasing a plan?
Yes! GetSite offers a Free plan that allows you to explore the platform’s
basic features. Additionally, all new accounts receive a bonus of 15 credits
upon registration, which you can use to create and edit websites to get a
feel for the platform before committing to a paid plan.
How do I upgrade or downgrade my plan?
How do I upgrade or downgrade my plan?
To change your subscription plan: 1. Log in to your GetSite account 2.
Navigate to Account Settings 3. Select the
“Subscription” tab 4. Click “Change Plan” 5. Select your desired plan 6.
Confirm the change When upgrading, you’ll receive a prorated amount of
credits immediately. When downgrading, the change will take effect at the
start of your next billing cycle.
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. To cancel: 1. Log in to
your GetSite account 2. Navigate to Account
Settings 3. Select the “Subscription” tab
4. Click “Cancel Subscription” 5. Follow the prompts to complete the
cancellation After cancellation, you’ll maintain access to your plan’s
features until the end of your current billing period, after which your
account will revert to the Free plan.
Website Creation
How do I create a website with GetSite?
How do I create a website with GetSite?
There are several ways to create a website with GetSite: 1. Prompt-Based
Creation: Describe your website and let AI generate it 2. AI Chat-Based
Creation: Have a conversation with our AI assistant 3. Upload an
Existing Website: Import and enhance an existing website 4.
Template-Based Creation: Start with a pre-designed template For detailed
instructions, see our How to Create a Website guide.
How long does it take to create a website?
How long does it take to create a website?
With GetSite, you can have a basic website up and running in as little as
5-10 minutes. The AI-powered generation takes just 1-2 minutes to create
your initial website based on your description. Additional time may be
needed for customization, adding content, and fine-tuning to perfectly match
your vision.
Can I edit my website after it's created?
Can I edit my website after it's created?
Absolutely! After your website is created, you can make unlimited edits
using our intuitive editor. You can modify text, images, layouts, colors,
and other elements. Each major edit (site-wide changes) costs 10 credits,
while section edits cost 5 credits. The Website Editor provides both visual
editing capabilities and direct code access for advanced users.
What if I don't like the website that was generated?
What if I don't like the website that was generated?
If you’re not satisfied with the initial website generated by GetSite, you
have several options: 1. Edit the website to better match your vision 2. Try
creating a new website with a more detailed prompt 3. Use the AI chat to
discuss your specific needs and generate a new site 4. Start from a template
instead of using AI generation We recommend providing as much detail as
possible in your prompt for the best results.
Can I use my own images and content?
Can I use my own images and content?
Yes, you can upload and use your own images and content on your GetSite
website. Our Asset Management feature allows you to upload, organize, and
manage all your digital assets. You can also generate new images using our
AI image generation tools if you don’t have suitable images available.
Domains and Publishing
Do I need to purchase a domain for my website?
Do I need to purchase a domain for my website?
No, you don’t need to purchase a domain to publish your website. GetSite
offers free subdomains on getsite.online (e.g., yourbusiness.getsite.online)
that you can use immediately. However, for a more professional appearance,
we recommend purchasing your own domain. You can either: 1. Buy a domain
directly through GetSite 2. Transfer an existing domain to GetSite 3. Link
an externally managed domain to your GetSite website
How do I connect my own domain to my GetSite website?
How do I connect my own domain to my GetSite website?
To connect your own domain to your GetSite website, you can: 1. Purchase a
domain through GetSite: Navigate to
app.getsite.ai/domains/buy and follow
the steps to purchase and automatically connect your domain. 2. Transfer
your domain to GetSite: Go to
app.getsite.ai/domains/transfer
and follow the transfer process. 3. Link an external domain: Navigate to
app.getsite.ai/domains/link and
follow the instructions to add the necessary DNS records at your domain
registrar. For detailed instructions, see our Domain Management
Workflow guide.
How long does it take for domain changes to take effect?
How long does it take for domain changes to take effect?
After making domain changes: - Free subdomains: Usually available
instantly or within a few minutes - Newly purchased domains: Typically
available within 24-48 hours - Domain transfers: Can take 5-7 days to
complete - External domain linking: DNS propagation typically takes
24-48 hours These timeframes are approximate and can vary based on various
factors including domain registrars and DNS providers.
Can I use subdomains with my domain?
Can I use subdomains with my domain?
Yes, you can create and use subdomains with your domain on GetSite. This is
useful for creating separate sections of your website or multiple websites
under the same main domain. For example, you could have blog.yourdomain.com,
shop.yourdomain.com, etc. To set up subdomains, you’ll need to configure the
appropriate DNS records at your domain registrar or through GetSite’s domain
management if your domain is registered/transferred here.
Does GetSite provide SSL certificates?
Does GetSite provide SSL certificates?
Yes, GetSite automatically provides SSL certificates for all websites,
ensuring secure HTTPS connections. This applies to both free GetSite
subdomains and custom domains connected to your websites. The SSL
certificates are managed automatically, so you don’t need to worry about
installation, renewal, or configuration.
Forms and Data
How do I add a contact form to my website?
How do I add a contact form to my website?
To add a contact form to your website: 1. Navigate to
app.getsite.ai/forms 2. Click “Create New
Form” 3. Select “Contact Form” as the form type 4. Configure the form fields
and settings 5. Save the form and get the embed code 6. Use the Website
Editor to add the form to your website Alternatively, many website templates
already include pre-built contact forms that you can customize. For detailed
instructions, see our Form Management Workflow
guide.
Where do form submissions go?
Where do form submissions go?
Form submissions are: 1. Stored securely in your GetSite account, accessible
through the Forms dashboard 2. Sent via email to the address(es) you’ve
configured in the form settings 3. Available for export in various formats
(CSV, Excel, etc.) 4. Optionally sent to integrated third-party systems (if
configured) You can view all submissions by navigating to
app.getsite.ai/forms and selecting the
specific form.
How do I protect my forms from spam?
How do I protect my forms from spam?
GetSite provides several spam protection mechanisms for forms: 1.
reCAPTCHA: Add Google reCAPTCHA to prevent automated submissions 2.
Email Validation: Verify email addresses to prevent fake submissions 3.
Honeypot Fields: Hidden fields to catch bot submissions 4. Rate
Limiting: Prevent multiple submissions in short periods These settings can
be configured when creating or editing a form in the “Spam Protection”
section.
Can I export form data?
Can I export form data?
Yes, you can export form data in various formats: - CSV format
(comma-separated values) - Excel format (XLSX) - PDF format - JSON format To
export form data, navigate to your Forms dashboard, select the specific
form, and click the “Export” button. You can choose to export all
submissions or filter by date range or other criteria before exporting.
Can I integrate forms with other systems?
Can I integrate forms with other systems?
Yes, GetSite forms can be integrated with various third-party systems: -
Email marketing platforms (Mailchimp, ConvertKit, etc.) - CRM systems
(Salesforce, HubSpot, etc.) - Google Sheets - Zapier (connecting to
thousands of other apps) - Custom webhooks These integrations allow form
submissions to automatically flow into your existing workflows and systems.
Technical Questions
Is my website mobile-friendly?
Is my website mobile-friendly?
Yes, all websites created with GetSite are automatically responsive and
mobile-friendly. The platform ensures that your website looks great and
functions properly on all devices, including smartphones, tablets, laptops,
and desktop computers. You can preview how your website looks on different
device sizes using the responsive preview feature in the Website Editor.
Can I access my website's code?
Can I access my website's code?
Yes, you can access and edit your website’s code through the Website
Editor’s code editing mode. This allows you to make advanced customizations
beyond what’s available in the visual editor. Additionally, users on the
Developer and Agency plans (or Maker plan with the Download Website Package
add-on) can export their entire website’s code for use outside the GetSite
platform.
How fast are GetSite websites?
How fast are GetSite websites?
GetSite websites are optimized for performance with: - Efficient code
generation - Automatic image optimization - Modern web technologies -
Content delivery network integration - Server-side caching These
optimizations ensure fast loading times across devices and locations. For
additional performance enhancements, you can integrate with third-party CDN
services through our Integration
Capabilities.
Can I add custom JavaScript or CSS to my website?
Can I add custom JavaScript or CSS to my website?
Yes, you can add custom JavaScript and CSS to your GetSite website through
the Website Editor’s code editing mode. This allows you to implement custom
functionality, animations, styles, and integrations beyond the standard
features provided by the platform. For best practices on adding custom code,
refer to the documentation for the Website
Editor.
Does GetSite support SEO best practices?
Does GetSite support SEO best practices?
Yes, GetSite websites follow SEO best practices by default: - Clean,
semantic HTML structure - Customizable page titles and meta descriptions -
Proper heading hierarchy - Automatic sitemap generation - Mobile-friendly
responsive design - Fast loading speeds - SSL security (HTTPS) Additionally,
the Metadata Tool in our Tools Suite provides
advanced SEO optimization capabilities.
Account Management
How do I change my password?
How do I change my password?
To change your password: 1. Log in to your GetSite account 2. Navigate to
Account Settings 3. Click on the
“Security” tab 4. Select “Change Password” 5. Enter your current password 6.
Enter and confirm your new password 7. Click “Update Password” For security
reasons, make sure to choose a strong, unique password.
Can I have multiple users on my account?
Can I have multiple users on my account?
Multiple user access depends on your subscription plan: - Free Plan: 1
user only - Maker Plan: 1 user only - Developer Plan: Up to 3 users
- Agency Plan: Unlimited users To add users (on eligible plans): 1. Navigate to Account Settings 2. Select the “Team” tab 3. Click “Add User” 4. Enter the user’s email address and set their permissions 5. The user will receive an invitation email
How do I delete my account?
How do I delete my account?
To delete your GetSite account: 1. Log in to your account 2. Navigate to
Account Settings 3. Scroll to the bottom
and click “Delete Account” 4. Read the information about what happens when
you delete your account 5. If desired, export your data before proceeding 6.
Enter your password to confirm 7. Click “Permanently Delete Account”
Important: Account deletion is permanent and cannot be undone. All
websites, domains, forms, and assets associated with your account will be
deleted.
What happens if I run out of credits?
What happens if I run out of credits?
If you run out of credits: 1. Existing websites will continue to function
normally 2. You won’t be able to create new websites or make major edits 3.
You’ll need to wait for your next billing cycle for credits to replenish 4.
Alternatively, you can purchase additional credit packages To avoid running
out of credits, monitor your credit usage in your account dashboard and
consider upgrading to a higher plan if you consistently need more credits
than your current plan provides.
Is my data secure with GetSite?
Is my data secure with GetSite?
Yes, GetSite takes data security seriously: - All websites use SSL
encryption (HTTPS) - Data is stored in secure, redundant cloud
infrastructure - Regular security audits and updates - User authentication
follows industry best practices - Form submissions are encrypted - Personal
data is handled in compliance with privacy regulations For more information,
review our Privacy Policy and Terms of
Service.
Still have questions?
If your question isn’t answered here, please reach out to our support team:- Email: hello@getsite.ai
- Chat: Available in the bottom right corner of the app
- Documentation: Browse our comprehensive documentation